Renaissance Paris Arc de Triomphe Hotel

Disclaimer: I have the Ambassador status with Marriott.

I was thrilled by the service at this hotel. Hands down, one of the best I have experienced. The "navigator" / concierge put together an itinerary for us of activities to do around the city. They were knowledgeable about public transport and the impact of the strikes on them. Also, they were extremely quick to bring water / room service and even were able to fetch me a candle for my mom's birthday cake. They also gave us a lot of welcome gifts (ranging from cocktails to macaroons) to add a personal touch.

Location is also incredible. Close to many metro lines and a stones throw away from Arc de Triumph and Champs Elysees.

Would definitely stay here again next time I am in Paris

Located very close to everything it was so convenient to walk around to shopping at high end stores, pharmacy, groceries, laundromat, lots of food choices!

The front desk was very nice always greet you with a smile, and a hello. The elevator was a bit slow, but they're only working with one at the time of our visit.

Rooms are clean, and spacious. The views from the room are some city views it was nice.

The only issues we encountered were with housekeeping they weren't very friendly. We asked for clean towels while we were there on our 11 day stay, and we were given attitude until we gave a tip then this person changed her negative attitude to a smile. It shouldn't be like that though she should've just done her job.

Also the downstairs restaurant serves a complimentary breakfast we were given such bad attitude, and service by one of the employees down there it became uncomfortable when she was there so we just skipped it all together on the days she was there. One example the young lady refused to sit us by the window, but then sat the next couple there. It didn't make any sense.

Everyone spoke English for the most part, and that was very helpful to us as well.

The price has gone up and their manners have gone down.

This used to be one of my favorite hotels, particularly in the Arc de Triomphe area of Paris. After my recent, and what will be my last, visit earlier this week, it's off my list entirely.

Why? For nearly 500 Euros per night you have lots of other options. They've priced themselves into a league where they no longer are competitive. The rooms are OK, on the larger side for a European hotel, typically with a lot of glass so they're bright, but apart from that, they're nothing special.

Worse yet, I remember this place as warm and friendly. Now, they, consistently are just rude. And I'm not some American snowflake who thinks all French people are rude. I've lived in France for 5 years, speak the language competently, and have a reasonable grasp on the culture. That notwithstanding, these people are RUDE.

Front desk: rude, inefficient, tons of paperwork, make everything complicated, long lines, slow progress. Took forever to get our room (well after 4pm) and boy they were quick to call twice after noon to remind us to get out of it.

Even the bartenders were unfriendly. One (a non-native speaker himself, so extra chutzpah credits) made fun of my accent. Wut? The other just seemed to like to give me sh*t. Totally bizarre.

Elevators: in tune with the vibe, slow. Had to wait forever. Was one (still) broken? It sure seem to be sitting on 4 a lot while the other did all the work.

Doormen were friendly but inefficient. The guys at the podium outside seemed to like talking to each other more than the customers.

Long story short: I used to really like this place. Not anymore. Prices up and manners down is a bad combination, particularly when you're an OK property in unremarkable location.

This hotel is just ok. The rooms are a bit cramped and the beds are full sized not queens. The tub/shower combination is extremely high off the ground so if you are under 6 feet you need to be really careful getting in and out of the tub. The breakfast in the restaurant is delicious and bountiful and the bar staff is particularly lovely but the rest of the hotel leaves much to be desired. The front desk staff is cordial but isn't the definition of hospitable. The location is good if you are looking to see the Arc de Triomphe easily and get to the Metro quickly. Otherwise I'd stay elsewhere.

Decent room. Housekeeping stole our cash, ~$500-600 in USD and Euros.

For a "5 star" hotel" I expect much more.

Do not pay for an upgrade in this hotel, it is not worth the money. The views are not great. You see the tip of Eiffel Tower in one corner of your room, I don't recommend. Also, the restaurant staff refused to make us omelettes on Bastille Day... restaurant and kitchen were open. They gave us no further explanation. I guess it was just laziness?

Stayed here during our November vacation in Paris. We were booked in one of their Prestige Wave rooms with a view of the Arc De Triomphe; very conveniently located to metro stations and bus stop to the airport. It was also extremely close to Champs-Élysées and made shopping there a breeze. We found Paris to be a very walkable city so many times, we opted to take longer strolls to tourist attractions including the Louvre.

The room itself was very spacious with a king size bed and various thoughtful amenities including slippers, cute Tokyo Milk toiletries, complimentary bottled water and a Nespresso machine. The only thing odd about our room was that our shower did not have a door or even a curtain so inevitably, water will end up spraying out and soaking the floor in spite of the floor mat. We were puzzled by such a design. Otherwise, we had a very comfortable stay here.

Rarely has a hotel exceeded my every expectation, so count this as a first in my book. We stayed here for 3 nights on an award stay and successfully was able to use my suite night upgrades for a top floor room with a view of the Eiffel Tower and Arc de Triumphe.

The staff was incredibly pleasant from check-in to concierge services to the restaurant staff. We had free breakfast as part of our stay which had a nice mix of hot and cold options.

The location itself was very close to several Metro options and walkable to plenty of tourist locations. Really glad we chose to stay here and that they are part of the Marriott brand currently.

When we checked into our $500 a night room, we were told that we were upgraded to a prestige room. I don't know exactly what was upgraded about the room. The carpet was stained. The balcony had one chair, which considering the view was the roof top, we weren't spending anytime out there. The room had one chair at the desk and no where else to sit other then the bed. Breakfast was included and was good and had a large selection to choose from . Unfortunately, if you wanted coffee or tea you had to track down people The hotel is in a great central location, near the Arc de Triomphe and it is beautiful. Help to hail cabs was non-existent, so we used Uber. All in all it was an okay stay. For $500 a night I expected more from the room. It did not detract from my Paris visit.

Arrived at the Renaissance Paris hotel just after Christmas, and of course the hotel was decorated fantastically. Seriously what else would you expect ?
The Renaissance Paris Arc de Triomphe Hotel is of course a very cool place like most of the Renaissance line.

Upon walking in, the bell staff offered assistance, and helped us to the front desk. The Staff at the front desk were of course very cool and very professional staff. The Check-in couldn't have been smoother. We received our room keys and ventured up to the room. Upon entering the room.. this is where the wheels feel off of the great experience. We walked in and we thought the room was under renovation. There were a few boards laying on the floor. I called the front desk and they said they'd send maintenance up to look into it. The Maintenance guy looks at it, and says, "you need a new room", he indicated he could clean it up, but that we should really get a better room for having to deal with this. So far we hadn't really dealt with anything. So I went down to the front desk, explained what was going on. Immediately the front desk gal says... that's no good, let's see... and she says, yes, let's upgrade you to (insert room level that I can't remember now). I get the keys, we haul our luggage to our new room... oh ya... The room faces Wagram, and in the background above the buildings.. ya, the Eiffel Tower. So much better than our back alley view from the prior room.
The room was very modern, very clean and a fantastic view. Even though the room faced the busy street, the noise was minimal.

The Renaissance doesn't have a club lounge like other Marriott properties, but the front desk gave us vouchers for breakfast in the restaurant. Even though we were a party of 4, we had enough vouchers for all of us. The breakfast was a buffet, and definitely one of the better breakfasts buffets I've experienced. The restaurant staff were, just like the front desk staff, professional and very good.

Overall, I REALLY like the Renaissance Paris Arc de Triomphe Hotel, and would absolutely go back when I go back to Paris again. The Renaissance, just like all of Paris, just knows how to class things up. The location of the Renaissance is fabulous as well. Very easy to walk to most everything or nearby metro stop.