Hotel Sofitel Lisbon Liberdade

We are staying at this hotel for three days in Lisbon Portugal. One thing they have going for them is they have three elevators that work. Our room is very nice but there are no drawers to put stuff in. We tried to charge our phones and they wouldn't charge. So someone came up and changed out the USB, port and it still didn't work. we found a workaround. The bathroom is rather small, but that is typical, the shower is huge, but there's no grab bar. The water is dicey you get too much hot water. The breakfast in the morning is OK but we've had better.

I'm at the lobby bar of a "5 star hotel", minding my own business, and head to the front door to pick up my ubereats McDonald's. As I'm walking to pick up my coat from the bar, I put the 2 McDonald's bags on the bar top and the concierge comes and tells me that I can't eat at the bar and that he will be calling the police on me. There are 5 other people at the bar, and none of them were being harassed like me. My immediate response to him is that there is no problems and I was not planning to eat. I said "no problems" in a very polite manner numerous times and he left me alone. Once a minute passes, the whole conversation registered in my brain and I was really bothered by the tone and condescending manner he spoke to me in. I walked over to the front desk, asked for his name, Bruno Sina, and here I am writing this yelp.

I was here for a conference and was meeting clients at the bar, which was very embarrassing to have to go through this and be targeted in front of them. I have managed restaurants for 10 years in some of the finest establishment, and have never been treated like this for simply placing a closed bag of McDonald's at a bar top and threatened to have the authorities called on me. They must not like my kind, or might be in a bad mood. Regardless, very unacceptable. I will never recommend this place to my colleagues or my work. To top this off, they asked my colleague for my room number after I had left.. for what? Because I asked for your name? Because you want to intimidate me? Sidebar, we reported a cockroach in the lobby last night (check the cameras around 1-2am). Overall, Very poor attitude. Best of luck to anyone coming here.

Stayed in Sofitel during Web Summit for 3 nights, and was quite glad that I did. Excellent central location, competent and friendly service. Beautiful common area, and well designed too outside and inside. Nice bar too, well stocked. As Accor Platinum Member, enjoyed the complimentary drinks, platinum amenity, and suite upgrade. Suite was spacious, tasteful, clean, and with good quality furnishings in the rooms and bathrooms. All in all, perfect stay. It doesn't come particularly cheap in comparison with other hotels in the area, but luxury and quality are winning combo for me.

The hotel was beautiful and in a great location close to all sights, shops and restaurants. However, the air conditioning was not working in both of our rooms for our entire stay, 8 days and 7 nights, after having communicated thru several emails prior to our arrival, as reviews indicated that the hotel was having an air conditioning issue, that having air conditioning was an essential due to medical reasons and being told that they had designated rooms for us with working units. I would have expected to have been offered a different hotel nearby, of the same quality, as an alternative, but was offered a small fan for our rooms instead; quite disappointing and not what I expected from the Sofitel brand.

This is a lovely hotel located centrally to much of Lisbon's activities. We loved the personal touch-slippers, a pastry to greet us in our room and a nice espresso maker. The bed is super comfortable-almost like sleeping on a pillow. And the staff is excellent-upon check-in we had many questions about various activities and they were answered in a friendly and non-rushes manner. Hotel is a quiet respite from the hustle and bustle of the city! Pricey but we got a decent deal on Expedia.

My wife and literally decided to visit Lisbon on a whim. Sitting at home trying to decide on a vacation spot I suggested Lisbon. We both had never been, it seemed like it would be a city that would offer things we both enjoyed.....but where to stay?

I had never stayed at a Sofitel property, but there is one just down the street from where we live. It's always gotten good reviews and anyone who I have know who has stayed there always raved about it. We gave the Lisbon Sofitel a shot and we were not at all disappointed.

The good.

Location. This hotel could not be located in a better location. Easy walking distance to most of Lisbon's sights.

Staff. Amazing, professional and friendly.

Rooms. Large, quiet and comfortable.

Amenities. Workout facilities, business center, great bartenders and five star restaurant. A pool would be nice however.

Wifi. Free and strong signal.

The bad.

Nothing, nothing at all. The Sofitel is near perfect and highly recommend with a well earned five stars.

I had a horrible experience at Sofitel Lisboa I had 3 different stays at Sofitel Lisboa throughout my trip in Portugal. There were so many unnecessary extra charges upon check in aside from the amount you paid for booking the room. The rooms were extremely small and unsanitary. The AC wouldn't work and the windows are locked so you can't even get fresh air. The staff would not help us with our bags even if we asked for help. They wouldn't store our bags for the time we were away even if we were returning to the hotel. I never experienced anything like this in a 5 star hotel. When I have different stops during travel every hotel I've stayed at was extremely welcoming and they all accepted storing my bags even if I wouldn't return for another stay at the hotel later. The service is awful. If I try to call concierge or the reception, I would have to wait for the phone to ring about 15 times until they answer. A 5 star hotel should not and would not let the phone ring more than 2 rings before helping out. The breakfast is very limited and tastes very bland. I thought everyone was facing what I was but it was very strange that I could see how different they approached other guests who are by no coincidence all white Europeans. They were clearly going the extra mile for them and making sure they were being satisfied but disregard my group of muslim arabs completely. I was not given even half of the treatment I saw the other get from them. It's 2022 and people are still racially profiling groups. These are not the standards of a 5 star hotel. It's an embarrassment of a hotel and is obviously not ready to welcome large groups or diverse guests. There's a lot of work and catching up to do with this hotel.

After researching online, we settled on the Sofitel on Avenida Liberdade. The hotel wasn't cheap but seemed to have an excellent location. It certainly was. The area offers a lot around it. Lots of shopping and restaurants in the area. Easy access to Alfama, Barrio Alto, Chiado, and other areas.

We arrived early in the morning and were able to get our room. We had paid extra to get early access which was very much worth it. The staff is friendly and helpful. The room was large, though the king bed was a bit too soft for me. We had a nice view of the Lisbon skyline. The shower door is poorly designed. It only covers half the shower and leaks about over the tub. So the floor was soaked after every shower. Good bathroom products though, Hermes.

Breakfast was in the subfloor. Large buffet with pastries, fruit, yogurt, and savory foods.

The lobby had an odd smell, likely some scent or cleaning fluid, that I really didn't like.

I have only one negative thing to say, the buffet breakfast is too Americanized and expensive. Twenty Euro is too high, we decided not to go in.

Other than that, every thing is great, service, attitude, room, bed..... ALL TOP QUALITY.

Distance is good, right between the big park and the ocean (river), walking to everywhere!

We paid about 120 Euro per night in Jan, not bad. We are happy. Enjoy!

I have never been to a Sofitel that I didn't love. LOVE.

In Lisbon, this isn't a review for the rooms (we didn't stay here this time 'round) but, rather, for the restaurant and bar.

So, a quickie review to say: GREAT SERVICE, AS ALWAYS. Professional, discrete, extremely helpful, and always just a step or three ahead. Order a coffee? Well, here you go...here's a complimentary mini pastel de nata just to remind you that you're in Portugal.

Yelp note: restaurant (additional review to come) strongly recommended.